Infinite Upside · Reader information

Refund and order help

Tell us what went wrong so we can review your order.

Direct website purchases

Contact InfiniteUpside@VijaySheth.org, or use your private support conversation. Include the order reference, checkout email, purchased edition and the issue. Do not send your password or full card number. PCH Exotics Inc is the payment merchant for these purchases; Stripe processes payments.

Digital access, duplicate or incorrect charges

If your library or access email is missing, contact us before paying again. We will review the order and access record. For a duplicate or incorrect charge, identify the affected order references or charge dates so we can investigate the actual payment records.

Movie preorders

A movie preorder is paid at checkout. The projected release date is December 31, 2026. To ask about cancelling or refunding a preorder, including the movie part of a collection or the movie bundle, contact us with the order reference. We review the request against the actual order, its fulfillment and applicable consumer rights. A refunded movie preorder is removed from the library.

Printed books

Contact us promptly about an incorrect address, cancellation request, damaged copy, wrong item or delivery problem. Include a description and, for damage or a wrong item, relevant photos if available. Whether an order can be stopped or changed depends on its actual production and shipping stage; contacting us does not itself cancel it.

How requests are handled

Requests are reviewed against the actual order, delivery or access issue and applicable consumer rights. This page does not create a fixed return window or promise an automatic refund for every request. We will explain the outcome and any next step. If a refund is approved, it is processed through the original payment route where supported; posting time depends on the payment provider and bank. Refunded digital access may be removed.

Purchased elsewhere?

For Amazon, Apple Books, Google Play Books or another retailer, request an order remedy through that retailer. Their payment records, return process and timing are separate from direct website orders. We can help identify the edition or direct you to the right support route.

Nothing on this page limits consumer rights or remedies that apply by law. For further help, see customer support and our terms of service.

Updated October 22, 2026.